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What Are Chatbots?

Chatbots are software applications that are programmed to send messages to users in a conversational interface, much like a live chat widget. They act like digital agents and are used to interact with your site visitors.

They can complete a number of tasks that your visitor might require, whether it be pointing them to the right product of interest, helping direct them through to your sales team, or taking a booking or reservation. There is no end to what you can get a chatbot to do for you and everyone has slightly different requirements.

Ultimately they can act like a digital agent on your site, interacting with as many visitors as you have on your site at any one time and working 24 hours a day, 7 days a week and 52 weeks a year! They never stop.

Please contact us for a Free Consultation so we can help you understand how a bespoke chatbot can increase your conversions and help your team deal with the customers that really matter!

Chat Stats

• Mark Zuckerberg revealed Chatbots will be the secret to Facebook's success over the next TEN YEARS.
• Billion dollar companies like Amtrak are already using Chatbots to get ROIs of 800% or more.
• By 2021, 50% of companies will spend more on Bots than on mobile apps.
• By next year, the average person will have more chat with Bots than with their spouse!
• Gartner predicts that chatbots will power 85% percent of all customer service interactions by the year 2020
• 48% of consumers would rather connect with a company via live chat than any other mean of contact.
• 57% of consumers are interested in chatbots for their instantaneity.
• 35% of consumers want to see more companies using chatbots.
• 55% of consumers are interested in interacting with a business using messaging apps to solve a problem.
• 95% of consumers believe 'customer service' is going to be the major beneficiary of chatbots.